Experienced Business Analyst with 8+ years of expertise in requirements gathering, process design and analysis. Skilled in problem-solving and developing solutions to optimize business processes.
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80%Process design
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80%ICDL
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60%business plan
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80%business analysis
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80%System Analysis
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60%strategic management
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80%strategic planning
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80%process analysis
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60%market analysis
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60%business strategy
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60%Minitab
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80%Customer Insight
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60%COMFAR III
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GOV ball valve actuator feasibility study report
For: Pishgaman Tejarat Rafi Novin(Patern) Co.
Preparing feasibility study report of manufacturing GOV ball valve actuator from 14" to 40" with 50 unit nominal capacity per year and 600Th $ primary capital.Link: http://www.patern.ir/fa/page/Gas%20Over%20Oil%20Actuator.html
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Mercedes-Benz PC importing business plan
For: Setareh Iran Co.(Mercedes-Ben Iran distributor)
Composing business plan for importing 1000 unit including 5 class with market study, financial analysis and company infrastructure analysis. -
Process modeling based on BPMN
For: Setareh Iran Co.(Mercedes-Benz Iran distributor)
Process modeling with process maker software including rectification all process in company and preparing organization chart. -
Costumer Satisfaction analysis
For: Setareh Iran Co.(Mercedes-Benz Iran distributor)
analyze costumer satisfaction and taken corrective action align to continual improvement of performance -
QMS Implementing
For: Setareh Iran Co.(Mercedes-Benz distributor)
Implementing Quality Management system include QMS policy, strategic direction, Vision, Mission, Processes, Processes index, training of company personnel, QMS document requirement and ... -
Strategic Planning
For: Setareh Iran Co.(Mercedes-Benz distributor)
Strategic planning based on Balanced scorecard technique includes defining strategic objectives , key performance index and ...
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Bachelor of Industrial Engineering
Branch: Firouzkouh
Institute/University: Islamic Azad University
Firouzkouh, Tehran, Iran
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Business Analyst
Setareh Iran Co.(Mercedes-Benz Distrinutor)
Tehran, Iran
- Analyzed customer satisfaction data for continuous improvement.
- Organizational diagnosis with customer satisfaction data and other KPIs.
- Performed gap analysis to identify opportunities for improvement, process optimization and cost savings.
- Developed business requirements models and process workflow diagrams to support the development.
- Led requirements gathering sessions with cross-functional teams and stakeholders to ensure the development of comprehensive business requirements.
- Collaborated with Quality Assurance team to ensure compliance with project timelines and standards.
- Developed comprehensive project plans, identified risks and managed project deliverables.
- Developed training materials and conducted user training sessions to ensure successful adoption of new systems.
- Created data models to support the organization's analytics, reporting and dashboards.
- Analyzed data to identify trends, potential issues and opportunities for improvement.
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Planning coordinator
Patern Co.
Tehran, Iran
- Prepared and monitored plan of project such as GOV Actuator design and manufacturing, Drier manufacturing and Compressor Manufacturing.
- Prepare business plan of manufacturing Gas Over Oil Actuator.
- Data analysis of those project such as finance analysis and....
- Designed and performed production control software include inventory control management, design method of production and finance analysis.
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Customer Oriented
Institute: ISQI
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ISO 19011
Institute: MSI
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ISO 9001:2015
Institute: ISQI
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Google Ads Measurement
Institute: Google
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Strategic Management & Planning
Institute: TUV Academi
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Principles and Supervision Skills
Institute: TUV Academmi
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Balanced Score Card (BSC)
Institute: TUV Academy
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ISO 10002:2014 & ISO 10004:2012
Institute: AMH Academi
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English Fluent
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Persian Native
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English
80%Fluent -
Persian
100%Native